Get Started with QynTro AI

Different AI tasks cost us very different amounts, so QynTro meters three separate balances instead of one blurred number. That way heavy video work never quietly drains the budget you wanted for writing.

• Word credits — AI Chat and AI Writer.
• Media credits — images, video, avatar video and music.
• Character credits — text-to-speech voiceovers.

Each balance is shown on your dashboard and refills when your plan renews.

Monthly plan credits do not roll over. They reset to your plan’s full allowance on each renewal, so anything unused at the end of a billing cycle is replaced rather than added to.

Prepaid credit packs are different — they never expire. They sit alongside your monthly balance and stay in your account until you use them, even across renewals. Your monthly credits are always spent first, so a pack you buy is never wasted.

No. When a generation fails, the credits are returned to your balance automatically — you do not need to contact us or ask for them back.

The failed result stays visible in your history with the reason it failed and a confirmation that your credits were refunded, so you can see exactly what happened rather than finding a job simply missing.

If you ever see a failed generation without that refund confirmation, email us and we will sort it out.

Video is charged by the second of output, not per clip, and the rate scales with what you ask for. Three things move the price:

• Duration — a 10 second clip costs roughly twice a 5 second one.
• Resolution — 720p costs more per second than 480p.
• Audio — models that generate sound cost more than silent output.

The generator shows the exact cost before you press Generate, so you can adjust the settings and watch the price change.

Avatar videos are charged per second of the finished video, which is driven by the length of your script. A longer script means a longer video and a proportionally higher cost.

Shortening your script is the most direct way to reduce the cost of an avatar render.

Each model is priced by what it costs to run. A frontier video model can cost hundreds of times more per output than a fast image model, and premium chat models consume word credits faster than lighter ones.

You are never charged a surprise: the model picker and the generator both show the cost before you run anything. If you are working through a lot of drafts, use a faster model to explore and a premium one for the final output.

Two options:

• Buy a prepaid credit pack — a one-off top-up that never expires and works on your current plan.
• Upgrade your plan — raises your monthly allowance from here on.

Both are on the Plans page in your dashboard and take effect immediately.

Your remaining balances are shown on your dashboard, and each generator displays the relevant balance next to its settings so you can check before running a job.

Three monthly plans, plus one-off prepaid credit packs if you would rather not subscribe.

Every plan unlocks the full model line-up — higher tiers give you more of each balance and longer file retention, not extra tools. See the pricing page for the current details.

Yes, from the Plans page in your dashboard. An upgrade takes effect immediately. A downgrade applies from your next renewal, so you keep what you paid for until the current period ends.

You can cancel any time from your account settings. There is no cancellation fee and no minimum term.

Cancelling stops the next payment — it does not cut your access short. You keep full use of your plan until the end of the period you have already paid for.

See the question about what happens to your files after cancelling, below.

Two different things get called a refund, so to be clear about both:

Failed generations are refunded automatically. If the AI fails to produce your output, the credits go back to your balance on their own. Nothing to request.

Payment refunds are handled case by case. If you were charged in error, charged twice, or something went wrong that we could not fix, email hello@qyntroai.com with your account email and the date of the charge and we will look into it promptly.

Checkout accepts major credit and debit cards, PayPal, and a range of regional methods including UPI, net banking and wallets depending on your country. The available options are shown on the checkout page once you pick a plan.

The price you see is the price you pay — there is no tax added at the final step.

For customers in India, prices are inclusive of 18% GST, and the tax breakdown is itemised on your invoice. For customers outside India the sale is a zero-rated export of services, so no Indian GST applies.

Invoices are available in your dashboard under your billing history, and can be downloaded as a PDF at any time. Each one carries a sequential invoice number, our company details and GSTIN, and the full tax breakdown.

If you need a business name or GSTIN added to an invoice, email us and we will reissue it.

Yes. Subscriptions renew automatically each month so your access and credits are never interrupted. You can cancel at any time before the next renewal date from your account settings.

No. Prepaid credits stay in your account until you spend them, with no expiry date, and they survive plan renewals and changes. Your monthly plan credits are always used first, so a pack is only drawn on once the monthly allowance is gone.

You can use prepaid credit packs without an ongoing subscription. A subscription works out cheaper per credit and includes longer file retention, but packs are there if your usage is occasional or you would rather not commit monthly.

QynTro brings the leading models together in one dashboard rather than making you hold separate subscriptions:

• Chat & writing — models from OpenAI, Anthropic, Google, xAI, DeepSeek and others.
• Image — multiple generation and editing models, plus a full photo studio.
• Video — current-generation text-to-video and image-to-video models.
• Voice — studio-grade text-to-speech in many languages.
• Music — full instrumental and vocal track generation.

New models are added as they are released, at no extra cost on your existing plan.

Yes. Content you generate on a paid plan is yours to use commercially — in client work, products, advertising and social media.

You are responsible for making sure a specific output is appropriate for its use, particularly where recognisable people, brands or trademarks are involved. See our Terms of Service for the full position.

The AI providers apply their own content policies and will refuse requests that appear to involve real people, copyrighted characters, or restricted content. That refusal happens on their side, so we cannot override it.

Your credits are refunded automatically when this happens, and the failure appears in your history with the provider’s reason.

Rewording the prompt, or replacing a source image, usually resolves it. Describing a person generically rather than naming a real one is the most common fix.

Usually a few minutes, though it depends on the model, the clip length and how busy the provider is at that moment. Premium video models take longer than fast ones.

You do not have to wait on the page. The job continues on our servers — leave, come back later, and your finished video will be waiting in your results. If it fails, the result will say so and your credits will already have been returned.

Yes. You can upload a photo to create a talking avatar, or choose from the built-in avatar library. Upload a clear, well-lit, front-facing photo for the best result.

Only upload photos you have the right to use. Do not upload images of people who have not agreed to appear in generated video.

Tracks can run up to five minutes, which is the maximum the underlying music model supports. You can generate instrumental or vocal tracks and set the genre, mood and structure.

Yes. Presentations can be downloaded as a .pptx file and opened in PowerPoint, Google Slides or Keynote, where every slide remains fully editable.

Voiceover covers a wide range of languages and accents, with multiple voices in each. Use the language filter in the voice picker to see what is available, and preview any voice before spending credits on a full render.

There is no separate usage cap — your credit balance is the only limit. Spend it however suits you, whether that is one long video or hundreds of images.

Generated files are stored for a period based on your plan. Written documents are kept far longer than media, because text costs almost nothing to store.

Download anything you want to keep permanently. Retention is about our storage, not your copy — once downloaded, a file is yours indefinitely.

Yes — every image, video, audio file, presentation and document can be downloaded from its result card, in a standard format that works anywhere.

We recommend downloading anything important rather than relying on us to store it.

Nothing immediately. Your files remain available for 30 days after your subscription lapses, so cancelling never wipes your work in one go and you have a clear window to download anything you want.

If you resubscribe within that window, everything is still there.

Once a file passes its retention period it is permanently deleted and cannot be recovered — we do not keep a separate backup copy.

If a file has vanished well inside your plan’s retention window, that is not expected. Email us with the approximate date and what you generated and we will investigate.

Use the “Forgot password” link on the login page and we will email you a reset link. If it has not arrived within a few minutes, check your spam folder before trying again.

Yes, from your account settings. If you no longer have access to the old address and cannot sign in, email us from the address you want to move to and we will verify ownership before making the change.

Check your spam or promotions folder first — that is where it usually is. If it is genuinely missing after a few minutes, request it again from the login screen.

Corporate and school mail servers sometimes block automated mail entirely. If you are on a work address and nothing arrives, try a personal address or email us and we will verify you manually.

Email hello@qyntroai.com from your registered address and ask us to close the account. We will confirm before anything is removed.

Deletion is permanent and removes your generated content, so download anything you want to keep first. Cancel your subscription separately if it is still active.

Yes — you earn a recurring commission on every customer you refer, for as long as they stay subscribed. Your referral link, live stats and payout details are all in the Affiliate section of your dashboard.

Video and avatar jobs run on our servers, not in your browser, so it is safe to leave the page — the work continues without you.

Reload the page after a few minutes and the status will update. Most jobs finish within minutes, but a busy provider queue can take longer.

If a job never completes, it is settled automatically and your credits are returned — you will not be left paying for a job that hung.

Open the result — the card explains what happened and confirms your credits have been returned.

Most failures are content rejections from the AI provider. Rewording the prompt, or using a different source image, usually works. If the same prompt fails repeatedly on different models, send it to us and we will take a look.

Work through these in order:

• Reset your password from the login page.
• Confirm you are using the email address you signed up with.
• Try a private or incognito window, which rules out a stale session.
• Try a different browser or device.

Still locked out? Email us from your registered address and we will get you back in.

Almost always a cached older version of the site. A hard refresh fixes it: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac.

If that does not help, try an incognito window or another browser. If the problem persists, email us and mention your browser, your device, and what you were doing — a screenshot helps a lot.

Check whether your browser has blocked it — a blocked download usually shows as a small icon in the address bar. Ad blockers and strict privacy extensions can also intercept file downloads.

Try a private window with extensions disabled. If a specific file will not download while others do, send us the date and type of the file.

Check first whether a recent generation failed — refunds are returned automatically and can make a balance look like it moved unexpectedly.

Remember that monthly credits reset rather than accumulate at renewal, and that monthly credits are always spent before prepaid ones.

If the numbers still do not add up, email us with the approximate date and what you were generating and we will trace it.

We typically reply within a few hours on business days. Include your account email and, where relevant, the date and type of generation involved — that lets us find it immediately rather than exchanging messages to narrow it down.